Terms of Service

Our services

Maro operates a technology platform and consumer experience layer that may help connect users with independent licensed healthcare providers and licensed pharmacies. Maro itself does not practice medicine, provide medical advice, or make prescribing decisions.

Any treatment decision, including whether to issue a prescription or modify a treatment plan, is made by an independent licensed provider using their own professional judgment.

Eligibility and account responsibilities

You must be at least 18 years old, located in a jurisdiction where the relevant service is available, and able to enter into a binding agreement to use the platform. You agree to provide truthful, current, and complete information and to keep your account credentials secure.

Medical limitations and no guarantee of treatment

Using the website or completing intake forms does not guarantee treatment, a prescription, refill approval, or a specific medication. Treatment may be declined or delayed if a provider determines it is not clinically appropriate, legally permitted, or supported by the information provided.

Maro is not an emergency service. Call 911 or seek in-person emergency care for any medical emergency.

Billing, subscriptions, and fulfillment

By placing an order or starting a subscription, you authorize the applicable charges presented during checkout, including recurring charges where disclosed. Medication, provider review fees, shipping, taxes, and subscription terms will be shown where applicable before purchase.

Orders may be fulfilled by third-party licensed pharmacies. Shipping timelines are estimates only and can be affected by clinical review time, pharmacy processing, carrier performance, inventory, and weather.

Cancellations, pauses, and refunds

You may cancel or pause eligible subscriptions through your account or by contacting support, subject to any timing windows disclosed at checkout. Once a provider review has been completed or a pharmacy has begun filling an order, certain charges may be non-refundable where permitted by law.

Acceptable use

You agree not to misuse the platform, impersonate another person, submit false medical information, reverse engineer or disrupt the service, attempt unauthorized access, scrape content at scale, or use the service in violation of law.

Disclaimers and limitation of liability

The platform is provided on an “as is” and “as available” basis to the extent permitted by law. To the fullest extent permitted by law, Maro disclaims implied warranties and will not be liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in these terms limits liability that cannot be limited under applicable law.

Changes and contact

We may update these Terms from time to time. Your continued use of the platform after updated Terms are posted means you accept the revised Terms, unless applicable law requires additional consent.

Questions about these Terms can be sent to hello@marorx.com.