Maro is a technology platform and patient experience brand. Independent licensed healthcare providers make their own clinical decisions, and licensed pharmacies handle dispensing and shipment where applicable. State-specific rights, notices, and consent requirements may vary.
Nature of telehealth
Telehealth involves delivering certain healthcare services using electronic communications rather than an in-person office visit. On Maro, many consultations may be asynchronous, meaning a provider reviews information you submit through an online intake and may follow up if more information is needed.
Limitations and risks
Telehealth has limits. A provider may not be able to perform a physical exam, observe nonverbal cues, or collect information that might be available during an in-person visit. Delays, incomplete information, technical issues, or security failures may affect care.
You understand that a provider may decide telehealth is not appropriate and may direct you to seek in-person care or additional evaluation.
Your responsibilities
You agree to provide complete, accurate, and current health information, including medications, allergies, symptoms, prior diagnoses, and any changes in your condition. You agree to update your information if it changes and to follow provider instructions and medication directions.
Privacy and security
Telehealth communications may involve electronic transmission of health information. While Maro and its partners use safeguards designed to protect information, no electronic system is entirely risk-free. By using the service, you consent to the use of electronic communications for telehealth and related care coordination.
Prescriptions and follow-up
If a provider determines that treatment is appropriate, a prescription may be issued and sent to a licensed pharmacy for fulfillment where legally permitted. Not all patients qualify for treatment. Some cases may require follow-up, lab work, video consultation, or in-person care.
Withdrawal of consent and emergencies
You may withdraw your consent to telehealth services at any time by discontinuing use of the platform and contacting support, though doing so may affect the ability to continue care through Maro.
Maro is not for emergencies. If you think you are having a medical emergency, call 911 or go to the nearest emergency department immediately.
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